Privacy Policy for
Intella Payments Pty Ltd

Introduction

Intella Payments Pty Ltd (“Intella Payments”, “we”, “us”, “our”) is dedicated to safeguarding your privacy in accordance with Australian privacy laws and regulations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. It is essential to read this document in its entirety. Please note, we may update this Privacy Policy periodically by posting a revised version on our website. If you do not agree with the terms of this Privacy Policy, we advise you to discontinue using our products and services.

Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Including your full name, email address, phone number, and postal address.
• Financial Information: Such as credit information, bank account details, transaction data, and transaction history.
• Identification Information: Including date of birth, passport number, driver’s license number, and other relevant identification numbers.
• Technical and Usage Data: Such as your IP address, browser type and version, operating system, time zone setting, device information, and usage data relating to your interactions with our website and services.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are small data files that may include an anonymous unique identifier. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you do not accept cookies, some parts of our services may become inaccessible or not function properly.
• Communication Data: Including records of your communications with us, such as emails, phone calls, and messages.
• Marketing and Research Data: Such as your preferences for receiving marketing and promotional communications, and responses to surveys and feedback requests.

How We Collect Information

We collect information through the following methods:

• Direct Collection: When you provide information to us directly (e.g., by filling out forms on our website, contacting us, or using our services).
• Automated Collection: As you navigate through our website, we automatically collect information (e.g., usage details, IP addresses, and information gathered through cookies and other tracking technologies).
• Third-Party Sources: We may also receive information from third parties such as business partners, service providers, credit reporting bodies, and fraud prevention agencies.

How We Use Your Information

Your personal information may be used for the following purposes:

• To provide, operate, and maintain our services.
• To process and manage transactions and payments.
• To communicate with you, including sending administrative and promotional emails.
• To manage your account, including billing and collections.
• To enhance our website and services.
• To comply with legal and regulatory obligations.
• To prevent fraud and enhance the security of our services.
• To conduct research and analysis to better understand our customers and improve our offerings.
• To tailor and deliver content and advertisements.
• To notify you about changes to our services.
• To provide customer support.
• To enable your participation in interactive features of our service at your discretion.
• To manage and resolve disputes.
• To enforce our terms and conditions.

Disclosure of Your Information

We may disclose your personal information to third parties under the following circumstances:

• To service providers and partners who perform functions on our behalf (e.g., payment processing, data analysis, email delivery, hosting services, customer service).
• To regulatory authorities, law enforcement agencies, or other governmental bodies as required by law or to protect our rights and the rights of others.
• In connection with a merger, acquisition, or sale of all or a portion of our assets.
• To business partners for joint marketing purposes, provided you have given your consent.
• To professional advisors, including lawyers, accountants, and auditors.
• To credit reporting bodies and fraud prevention agencies.
• To your nominated representatives.
• To our insurers and insurance brokers.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of the personal information we process. These measures are designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security due to the inherent nature of internet and electronic storage systems.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes outlined in this Privacy Policy and to the extent required to comply with our legal obligations, resolve disputes, and enforce our policies. When your information is no longer required, we will take reasonable steps to destroy or de-identify it.

Access and Correction of Personal Information

You have the right to access and correct your personal information held by us. To access or correct your personal information, please contact us using the details provided below (at section 13). We will respond to your request within a reasonable timeframe and, if applicable, provide you with a copy of the personal information we hold about you. If you believe that any information we hold about you is incorrect, incomplete, or out-of-date, you may request that we correct the information. We will take reasonable steps to verify your identity before providing access or making corrections.

Marketing Communications

With your consent, we may use your personal information to send you marketing communications about our products and services. You can opt-out of receiving these communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

International Data Transfers

We may transfer your personal information to countries outside of Australia, including to our service providers who operate in other jurisdictions. When we transfer personal information internationally, we ensure that the transfer is subject to appropriate safeguards as required by applicable data protection laws.

Changes to This Privacy Policy

We may update our Privacy Policy periodically. We will notify you of any changes by posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy regularly for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Questions and Compliance

If you have any questions or concerns about our Privacy Policy, or how we handle your personal information, or if you believe we have breached the APPs, please contact our Privacy Officer. We take all complaints seriously and will respond to your concerns within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact us:

By Email: [email protected]

By Phone: +61 428 792 416

By Post: Level 3, 461 Bourke Street, Melbourne, 3000, Australia

At Intella Payments, we place the highest priority on protecting your privacy and ensuring the security of your personal information. Your trust is paramount to us, and we are dedicated to maintaining the utmost confidentiality and security of your data.